Returns Policy

Thor Fiber warrants that all Thor Fiber manufactured equipment will be free of any defect inmaterials or workmanship for the period of (5) years. Warranty begins from the date of shipment from the Thor Fiber facility. The warranty is extended to customers and applies to all Thor Fiber manufactured equipment purchased, installed, and used for the purpose for which such equipment was originally designed. The above warranties cover only defects arising under normal use and do not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, acts of nature, or improper installation or repairs made by anyone other than Thor Fiber or a Thor Fiber authorized third-party service provider. Thor Fiber reserves the right to substitute functionally equivalent new or serviceable used parts.

WARRANTY CLAIMS AND PROCEDURES

1. During the applicable Standard Equipment Warranty Period outlined above, customers sole and exclusive remedy for any breach of the Standard Equipment Warranty will be, at Thor Fibers sole discretion and option, the repair or replacement of the defective product. Components that customer claims to be defective must be available to Thor Fiber for inspection and evaluation. To be entitled to rights under the Standard Equipment Warranty, the customer must notify Thor Fiber in writing within thirty (30) days after discovering a suspected defect in any product, but in any event prior to the expiration of the applicable Standard Equipment Warranty Period. Notice to a Thor Fiber dealer, systems integrator, sales representative or other third party is not notice to Thor Fiber. Following its receipt of any such customer notice, Thor Fiber will determine whether the reported problem is covered by this Standard Equipment Warranty. If Thor Fiber determines that the problem is covered, Thor Fiber will authorize repair or replacement of the defective product, as deemed appropriate by Thor Fiber in its sole discretion.

2. Before shipping any product to Thor Fiber, the customer must obtain a written return authorization from Thor Fiber, and provide any proof of warranty eligibility requested by Thor Fiber. Any product received by Thor Fiber without a return authorization may, at Thor Fiber s option, be returned to the customer collect. Once a return authorization is obtained, the customer is responsible for packing and shipping the product/component to which its warranty claim relates to a service facility designated by Thor Fiber, within thirty (30) days after receipt of the return authorization. Upon receipt of replacement equipment (or part hereof), customer has thirty (30) days to tender the defective equipment (or part thereof) to the return carrier for shipment to the service center designated by Thor Fiber. If customer does not timely return the defective equipment (or part thereof), Thor Fiber shall invoice customer for the list price of such equipment (or part thereof), plus applicable shipping. Such failure to return the equipment (or part thereof) may, in Thor Fibers discretion, be grounds for termination of the warranty and/or suspension of any future advance exchange privileges until such outstanding defective equipment has been returned.

3. Thor Fiber will provide customer with new, rebuilt, refurbished or alternate equipment (or part thereof) of equal or improved quality, as exchange equipment (or part thereof) to replace eligible defective equipment (or part thereof). Any alternate equipment (or part thereof) will meet or exceed the specifications of the replaced equipment (or part thereof). Rebuilt or refurbished equipment may bear cosmetic blemishes that do not affect performance. Unless otherwise specified by Thor Fiber in writing, repaired or replaced equipment (or parts thereof) are covered only for the remainder of the term of the applicable Standard Equipment Warranty. All defective equipment (or parts thereof) replaced by Thor Fiber become the property of Thor Fiber. Thor Fiber has no obligation to (i) service, exchange or otherwise replace any equipment (or part thereof) that has been damaged, modified, abused, misused or over-used as determined by Thor Fiber or has been used with non- Thor Fiber supplies or products that have caused damage or malfunction; (ii) paint, refinish, refurbish, restore or exchange any equipment (or part thereof) with cosmetic blemishes; (iii) service, exchange or otherwise replace any equipment (or part thereof) if the same would interfere with, impede or be redundant with normal or scheduled maintenance of such equipment (or part thereof); (iv) service, exchange or otherwise replace any equipment (or part thereof) that is within sixty (60) days of the end of its production life; or (v) provide any 3rd party application software support or service involving application hardware or replace any accessories. If Thor Fiber elects to perform any such services at customers request, then such services will be deemed a service call and all labor, parts and materials used for the service call will be charged at Thor Fibers then-prevailing rates.

EQUIPMENT WARRANTY EXCLUSIONS

Thor Fiber does not warrant or guarantee, and is not responsible for:

1. Defects, failures, damages or performance limitations caused in whole or in part by (A) power failures, surges, fires, floods, snow, ice, lightning, excessive heat or cold, highly corrosive environments, accidents, actions of third parties, or other events outside of Thor Fibers control, or (B) customers abuse, mishandling, misuse, negligence, improper storage, servicing or operation, or unauthorized attempts to repair or alter the equipment in any way. Customer must provide qualified technical personnel to maintain and repair the equipment.

2. Alterations and/or Modifications to any part of Thor Fiber s product, without Thor Fibers written authorization unconditionally VOIDS the Thor Fiber Standard Warranty. Equipment built to customers specifications that are later found not to meet customers needs or expectations.

3. The performance of the equipment when used in combination with equipment not purchased, specified, or approved by Thor Fiber.

4. Batteries and other consumable goods.

5. Wearable items, such as tooling, cables, part harnesses, contacts etc.

ADDITIONAL WARRANTY NOTES

1. OEM or third-party equipment that is incorporated into Thor Fiber equipment is covered under the applicable Thor Fiber Standard Equipment Warranty unless the OEM or Third-Party equipment carries its own limited warranty, in which event the OEM or third-party warranty will apply to such equipment incorporated into Thor Fiber equipment. For example and not limitation, PCs, LCDs, PLCs, motors and drives are OEM products that have a limited 1 year manufacturers warranty.

2. Items Sold As Resale. Items sold as resale are such items that are not manufactured by Thor Fiber but may be utilized in conjunction with or independently of Thor Fiber manufactured equipment (such as computers, printers and network adapters) and shall be covered only by the specific warranty terms of the supplier or original equipment manufacturer of those items.

3. The THOR FIBER Warranty applies to the original purchaser, and is not transferrable. Used Equipment. IF THE EQUIPMENT SPECIFIED IN AN ORDER IS DESCRIBED AS USED, UNLESS OTHERWISE AGREED IN WRITING BY THE PARTIES, IT IS SOLD AS IS AND WITH NO WARRANTY

SERVICES WARRANTY

Thor Fiber warrants that the services will be performed in a professional manner (the Services Warranty). Notice of a breach of the Services Warranty must (i) specify in reasonable detail, the nature of the claim, and (ii) be received within ninety (90) days from the last day of performance of the services. Upon notice of a breach of the services warranty and THOR FIBER determination of the validity of such breach of the Services Warranty, Thor Fiber will re-perform the applicable services at Thor Fibers expense. If after reasonable opportunity Thor Fiber is unable to re-perform such services to the reasonable satisfaction of customer, customer may, as its exclusive remedy, obtain a refund of the fees paid to THOR FIBER under the applicable order for such services.

DISCLAIMER OF WARRANTY

EXCEPT AS EXPRESSLY PROVIDED IN THIS STANDARD WARRANTY POLICY STATEMENT, THOR FIBER HEREBY EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, CONDITIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BY WAY OF EXAMPLE AND NOT LIMITATION, THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NONINFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. LIMITATION ON LIABILITY NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, IN NO EVENT WILL THOR FIBER BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES WHATSOEVER, INCLUDING LOSS OF PROFITS, WHETHER ARISING IN CONTRACT, TORT, WARRANTY OR OTHERWISE, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE LIMITATIONS SET FORTH HERE WILL APPLY EVEN IF THE REMEDIES OF ERROR CORRECTION, REPAIR OR REPLACEMENT, REPERFORMANCE OF SERVICES AND REFUND OF PAYMENTS COMPLETELY FAIL OF THEIR ESSENTIAL PURPOSE. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, THE LIMIT OF THOR FIBER LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, BY STATUTE OR OTHERWISE) TO CUSTOMER OR TO ANY THIRD PARTY CONCERNING THE THOR FIBER EQUIPMENT OR SOFTWARE LICENSES SOLD TO CUSTOMER AND WARRANTED HEREUNDER, THOR FIBER PERFORMANCE OR NONPERFORMANCE, OR IN ANY MANNER RELATED TO THIS STANDARD WARRANTY POLICY STATEMENT, FOR ANY AND ALL CLAIMS WILL NOT IN THE AGGREGATE EXCEED THE ACTUAL AMOUNTS RECEIVED BY THOR FIBER FOR THE SPECIFIC PRODUCT WITH RESPECT TO WHICH SUCH CLAIM IS MADE. GOVERNING LAW AND JURISDICTION

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 1(800)521-THOR (8467) Ext 1

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